Ritual Thanka | FAQs

FAQs

1. How do I know if my order has been shipped?

If you have provided us with a valid email address, you will receive an email from us when we have shipped your order. At the same time we will provide you the DHL or ARAMEX Tracking No. so that you can track the delivery status of your order.

2. How long will it take for my order to be shipped?

Orders are usually processed within 36 hours after receiving the payment. If we are unable to process your order by any chance, we will attempt to first reach you via email, then either by telephone or traditional mail. We will also try to contact you if there are any other problems with your order.

3. How can I check the status of an order?

To check the status of your order, please refer to DHL or ARAMEX website and click on "Track Order" to see the status of your order or send us an email, referencing your order number to info@ritualthanka.com

4. What if part of my order is not available?

After you have placed your order, if for some reason an item is not available to ship, then will be cancelled from your order. We will attempt to notify you via email first, then by either telephone or traditional mail, that an item has been cancelled from your order. You will not be charged for any item that is not shipped.

5. How soon will I receive my order?

Your order will be shipped from our warehouse within 36 hrs upon receiving the payment.

6. Do you offer wholesale?

Yes! We offer wholesale for those who would like to buy in bulk.

7. May I order by phone?

We are more than glad to inform you that you can now order on the go. You could choose various applications like viber, wechat or whatsapp whichever is more suitable to you and place your order indicating the item code to the customer service number provided in our website.

 


5 Reviews
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Amazed by their customer service and collection. Would definitely recommend them to everyone

Really Great Customer Service and very beautiful thangka collection.

This is a magnificent piece of Buddha Shakyamuni thangka. Masterfully executed in rich, vibrant colors with illuminating detail; The silk brocade frame compliments the painting beautifully and forms a focal point in our praying/meditation room I receive the piece earlier than expected in good shape; and prior to purchase, Rajendra was responding quickly and very helpful in providing high resolution picture for my further evaluation. Thank you Rajendra and surely I will be back again.

I was extremely pleased with the quality of the unique thangka I received, as well as the immaculate brocade. Communication with Ritual Thanka has been a pleasure, and shipping was faster than I could have hoped for. Six stars! :)

This is my second purchase - and it will not be my last. Service is fast and efficient. My first thanka came incredibly well packaged.

Absolutely mesmerizing, amazing quality, and great service. Highly recomended. Rare thangkas made with lota of Love.

Ritual Thanka delivered an exquisite piece beautifully painted and expertly sewn onto fabric.The thanka was carefully packaged and sent.We communicated several times,and the responses received were pertinent and pleasant.Supreme and company get the highest rating from me. Jim G.

Thangka very nice. Same as picture.

Beautiful items and fantastic feedback from customer service about shipping...

so beautiful and precious, thank you